Kevin Sing
Enterprise UC & AV Consultant | Technical Delivery Professional
I help enterprise service line owners solve capability gaps, deliver complex UC and AV initiatives, and build the business cases that get funded. 11+ years delivering at organisations where failure isn't an option - including global fitouts spanning multiple continents and time zones.
Currently embedded within a major resources company's Unified Communications Service Line, I work directly with the service line team to convert strategic intent into actionable roadmaps, proof-of-concepts, and full-scale implementations. I understand the governance, stakeholder dynamics, and technical rigour required in enterprise environments.
My experience spans resources and energy, global financial services, technology enterprises, and large-scale higher education environments. I also provide augmentation to large consultancies and system integrators as a capability booster - adding depth and enterprise context where their teams need specialist UC/AV expertise.
Technical Expertise
Deep hands-on experience across the full UC and AV stack, plus the supporting enterprise infrastructure that makes it all work.
Unified Communications
- Microsoft Teams (Phone, Rooms, Webinars)
- Cisco Webex (Calling, Meetings, Devices)
- Zoom (Rooms, Phone)
- SIP/PSTN Integration & Direct Routing
- Contact Centre Integration
AV Control & DSP
- Crestron (VC-4, DM-NVX, Control Systems)
- QSC Q-SYS (Core, UCI, Peripherals)
- Extron (Control, Switching, DSP)
- Biamp (Tesira, Devio)
- Shure (MXA, Microflex Ecosystem)
Audio & Video Transport
- Dante (Design, Deployment, Troubleshooting)
- AES67 / SMPTE ST 2110
- NDI / NDI|HX
- AVoIP (DM-NVX, NAV, SDVoE)
- Network Infrastructure for AV
Microsoft 365 & Identity
- Entra ID (Azure AD)
- Conditional Access Policies
- Microsoft Intune (Device Management)
- Exchange Online
- SharePoint & OneDrive
Enterprise Infrastructure
- Identity & Access Management
- Network Architecture (VLANs, QoS, Multicast)
- ServiceNow / ITSM Integration
- Monitoring & Observability
- Enterprise Security Frameworks
Delivery & Governance
- Technical Standards Development
- Vendor & Integrator Management
- Global Fitout Coordination
- Business Case Development
- Enterprise Architecture Alignment
My expertise comes from 11+ years of hands-on delivery - not just certifications. While I've held various industry credentials over the years, I've prioritised real-world experience over keeping every certification current. The knowledge is in the work, not the wall.
Augmentation for Consultancies & Integrators
Large consultancies and system integrators often need to bolster their teams with specialist UC/AV expertise - particularly for complex enterprise engagements where the client expects depth.
I work as a capability booster layer, embedding within your delivery team to add enterprise context, technical depth, and hands-on experience. Your client relationship, my expertise - no conflict, no competition.
How I support delivery partners:
- Technical SME for proposal and bid support
- Solution architecture and design validation
- Embedded delivery for complex implementations
- Enterprise client stakeholder engagement
- Quality assurance and technical review
- Knowledge transfer to upskill your team
Awards & Recognition
2017 AETM Outstanding Contribution Award
Recognised by the Association for Audiovisual & Education Technology Management (AETM) for significant impact in learning and teaching technology delivery.
Featured Publications
- Inavate APAC - October 2021
- ProAVL Asia Magazine - November/December 2018
Enterprise Experience
A track record of delivery in environments where service line owners need results.
Current
Resources & Energy
Embedded Technical Consultant
Resource augmentation within a major resources company's UC Service Line. Delivering Microsoft Teams harmonisation, Crestron VC-4 control platform rollout, and enterprise network migrations. Direct engagement with service line leadership on roadmap planning and business case development.
Previous
Global Financial Services
Project Engagement
Supported global collaboration space rollouts across North American offices for a major financial data company. Produced drawing packages, authored technical standards, and coordinated with integrators to ensure deployment consistency across sites.
Previous
Technology & Critical Infrastructure
Consulting Engineer
Enterprise AV/UC design and delivery for global technology companies and critical infrastructure operators. Boardrooms, meeting rooms, and collaboration environments built to enterprise standards. Large-scale venue delivery for convention centres.
Previous
Higher Education
Internal Service Line
Managed AV infrastructure across large-scale teaching environments and meeting rooms. Capital works project delivery, technical standards development, and vendor management. 2017 AETM Outstanding Contribution Award for impact on learning and teaching technology.
Let's discuss your engagement.
Whether you need resource augmentation, project delivery, or strategic advisory - we're ready to help your service line succeed.
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